Effective Date: 30 July 2026

At First Community Resource Centre NPC ("FCRC", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website fcrc.org.za or interact with our community programmes.

This policy is aligned with the Protection of Personal Information Act (POPIA), No. 4 of 2013 of South Africa.

1. Information We Collect

We only collect personal information that is relevant and necessary for our operations as a non-profit organisation. This includes:

• Voluntary Information: When you fill out a contact form, request counseling, sign up for skills training, or contact us about programmes like CeaseFire or Camp Joy, we may collect your name, email address, telephone number, and physical address.
• Donation Information: When you make a donation, we collect processing details. Please note that credit card processing is handled securely by our third-party payment gateways, and FCRC does not store your full financial credentials.
• Automated Information: When you visit our website, our servers automatically log standard data such as your IP address, browser type, and the pages you visit. This data is non-identifiable and used solely to improve our website performance.

2. How We Use Your Information

FCRC uses the collected personal information strictly for the following purposes:

• To respond to your community support requests, contact forms, or inquiries.
• To process your voluntary donations and issue Section 18A tax certificates (where applicable).
• To send updates, newsletters, or progress reports regarding our Hanover Park community projects (only if you have opted in).
• To comply with statutory legal, accounting, and reporting obligations under South African law.

3. Disclosure of Your Information

We value your trust. FCRC will never sell, rent, or trade your personal information to third parties. We may only share your data under the following limited conditions:

• Service Providers: With trusted third-party vendors who assist us in operating our website or managing donations, provided they agree to keep your information confidential and POPIA-compliant.
• Legal Obligation: If required by South African law, regulation, or a formal court order.

4. Security of Your Data

We employ rigorous technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our website utilizes encrypted HTTPS connections, and access to community records is strictly restricted to authorized FCRC personnel who require it to perform their duties.

5. Your POPIA Rights

As a data subject in South Africa, you have the following rights under POPIA:

• Right to Access: You can request confirmation of what personal information we hold about you.
• Right to Correction: You can request that we update, correct, or delete inaccurate or outdated information.
• Right to Object: You can object to our processing of your information or withdraw your consent at any time.
• Right to Opt-Out: You can unsubscribe from any marketing or newsletter communications by clicking the "unsubscribe" link or contacting us directly.

6. Third-Party Websites

Our website may contain links to external sites (such as Facebook or partner organisations). FCRC is not responsible for the privacy practices or content of these external platforms. We encourage you to read the privacy policies of any third-party site you visit.

7. Contact Our Information Officer

If you have any questions about this Privacy Policy, wish to exercise your rights under POPIA, or need to update your records, please contact our designated Information Officer:

• Registered Entity: First Community Resource Centre NPC (Registration No: 2011/148419/08)
• Physical Address: 10 Lansur Road, Hanover Park, Cape Town, 7780
• Email Contact: privacy@fcrc.org.za / info@fcrc.org.za
• Telephone: +27 (0)21 026 0865